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Our Black Friday sale runs officially from 8pm on November 15th to 11.59pm on November 30th.
If an item you want is marked as ‘Out of Stock’ online, we recommend checking back as they can sometimes be replenished if additional stock comes in, if a customer returns an item or abandons a cart mid-checkout.
Also, please be kind to our staff - they are doing their absolute best to make all the styles + sizes available to you but they can only work with what they’ve got!
We do our best to answer all queries as quickly and efficiently as possible but the volume of queries during a sales period is always a little higher so bear with us!
We answer queries in the order we receive them and we ask that if you’ve messaged us on one channel, that you don’t follow up with us on a second channel; this will only serve to delay our response to you - rest assured our support team is working diligently to get to everyone and resolve any challenges as effectively as possible!
Orders can not be amended once they are placed. If an order needs to be changed, it will be cancelled, refunded and the customer must place the order again.
Standard shipping rates+times will apply so please anticipate a 5-11 day delivery period. We work with our partners to ensure your gear arrives as quickly as possible but keep in mind the extended delivery period! Some items have a longer delivery time e.g. gift boxes which are 3-4 weeks delivery. This will be highlighted on the product page. If you have not received a shipping confirmation email, please be patient (delays can occur) and check your junk mail before contacting us.
Sometimes the items you order aren’t quite the right fit, style or colour for you. It happens.
For more info on our refunds+returns policy, head here! If there is an issue with your online order and you live near one of our retail locations you can pop in there to return/exchange too. PLEASE make sure you contact your local Clubhouse before returning an item to ensure one of our staff members is there to assist. All phone numbers can be found on our Call+Collect page here.
Call+Collect will be available during our Black Friday Sale. Our stores are unable to hold items for customers during this busy period so please call and pay ahead of collection. Stores will not have all stock so please confirm with the store manager.
Haven’t purchased from us before? No worries. Check out our size guides here and as a rule of thumb:
And don’t forget, our returns period for full-price items has been extended through to January 10th, 2021!
Any existing discount codes have been disabled for our Black Friday sales period. We’re offering up to 40% off a range of items across our collection and we think you’ll be pretty pleased with what’s there! No extra discounts necessary!
Are you shopping on the right site?
For Australia + NZ, shop here.
For Canada + the US, shop here.
For the Rest of the World, shop here.
All our orders are delivered via a couriered service and we use the following shipping costs:
Ireland
United Kingdom
Rest of EU
USA
Canada
Australia
New Zealand
Rest of the World
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