FAQs - How can we help?

SHIPPING+DELIVERY

COVID-19 Shipping, Delivery and Purchase Update

Covid-19 has meant we've had to make some changes to how we do business, but the good news is:

OUR ONLINE STORE IS OPEN FOR BUSINESS AND WE ARE DELIVERING!

Our online store remains open and our full range of gear is available for purchase. If you have an account with us, now's a good time to make sure your shipping address is up to date! At present, all orders will be shipped and delivered in 5-14 business days, depending on your region.

Please note that we are working through a small backlog in our Customer Service Centre due to Covid-19 related challenges. We are answering your queries as quickly + efficiently as we possibly can, and we appreciate your support and patience at this time! We respond to all email in chronological order, please do not send multiple emails as you will be pushed back down the list! At present, all orders will be shipped and delivered in 5-14 business days.

Our dispatch teams are working multiple, separate shifts in order to adhere to social distancing guidelines and to ensure that operations run as smoothly and efficiently as they can.

As we all adjust to our new circumstances, there may be some delivery delays that occur, so we appreciate your patience as we all adjust to these new circumstances.

EXCHANGES - Update

Please note, exchanges are no longer part of our returns policy. We will still offer refunds on items returned so customers can repurchase themselves again through the site.

 

Standard Delivery

Republic of Ireland

  • Standard Shipping (5-11 Working Days) €4.95
  • Free Standard Shipping on all orders over €120

 

United Kingdom

  • Standard Shipping (5-11 working days) £5
  • Free Standard Shipping on all orders over £120

 

Europe Zone 1

Includes France, Germany, Italy, Netherlands & Spain

  • Standard Shipping (5-11 working days) - €5.95

 

Europe Zone 2

Excludes Norway, Russia

  • Standard Shipping (5-11 working days) - €15

 

Australia + New Zealand

  • Standard Shipping (5-11 business days) $10.00 AUD
  • Free Standard Shipping on all orders over $160 AUD (including in NZ)

 

The United States

  • Orders under $30 USD standard shipping (5-11 business days) $10.00 USD
  • Orders over $30 USD standard shipping (5-11 business days) $6.99 USD
  • Free Standard Shipping on all orders over $120 USD

 

Canada

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD
  • Free shipping on all orders over $200 USD

 

Europe

Excludes Denmark, Norway, Russia

  • Standard Shipping (5-11 working days) - €15
  • Free Standard Shipping on all orders over €200

 

Asia Zone 1

Hong Kong, Philippines, Singapore, Japan, Malaysia

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD
  • Free shipping on all orders over $200 USd

 

Rest of World

Please note, we are not currently shipping to Brazil, Denmark, Norway, Egypt, Russia

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $50 USD

 

Where do you ship to?

Please note, we currently have dedicated online stores for Europe, the United Kingdom, the US + Canada, and Australia + New Zealand.


We are shipping to the rest of the world via our US site, however minimum purchase thresholds apply. Check below for shipping costs to your country!

 

Republic of Ireland

  • Standard Shipping (5-11 Working Days) €4.95
  • Free Standard Shipping on all orders over €120

 

United Kingdom

  • Standard Shipping (5-11 working days) £5
  • Free Standard Shipping on all orders over £120

 

Australia + New Zealand

  • Standard Shipping (5-11 business days) $10.00 AUD
  • Free Standard Shipping on all orders over $160 AUD (including in NZ)

 

The United States

  • Orders under $30 USD standard shipping (5-11 business days) $10.00 USD
  • Orders over $30 USD standard shipping (5-11 business days) $6.99 USD
  • Free Standard Shipping on all orders over $120 USD

 

Canada

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD
  • Free shipping on all orders over $200 USD

Europe Zone 1

Includes Spain, France, Germany, Italy, & the Netherlands

  • Standard Shipping (5-11 working days) - €5.95

 

Europe Zone 2

Excludes Denmark, Norway, Russia

  • Standard Shipping (5-11 working days) - €15

 

Asia Zone 1

Hong Kong, Philippines, Singapore, Japan, Malaysia

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD
  • Free shipping on all orders over $200 USD

 

Rest of World

Please note, we are not currently shipping to Brazil, Denmark, Norway, Egypt, Russia

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $50 USD

 

 

 

Shipping Partners

We’ve partnered with a fellow Irish company to help us continue delivering to our global community. As part of this new partnership, we’ll be using FedEx wherever we can, however some deliveries will still be sent using our legacy partners.

Basically, this means if you order multiple items, they may arrive in 2 parcels and at present, please expect delivery of your order in 5-14 business days.

RETURNS+EXCHANGES

Returns Policy

Covid-19 Update: Please note that due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience!

We understand that you can't always get the size right (and sometimes you change your mind!) so we offer options for return and refund.

If you're making a return, here are a few things you should know:

For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 28 days from the day you receive your items. Our current returns window online has been extended in 2021 for the holiday season and we will be accepting returns in stores for a limited period upon reopening.

Any returns should be shipped back to us using our Parcel Connect Process if you're in the ROI and by Royal Mail if you're in the UK. If you're elsewhere in the world, our Global returns details are here.

When making a return, keep in mind the following:

  • You must provide proof of purchase for example, a receipt and/or order number.
  • Once you have completed your return, you are responsible for keeping note of your tracking number.
  • Products must be returned within 28 days of receiving your order.
  • Please keep a photo of your order for return before handing over at the depot for your records.
  • Products must be unworn, unused and unwashed with all tags attached.
  • Socks can only be returned if they are sealed and in their original packaging.
  • Refunds can only be made onto the original payment method used.
  • Online exchanges are not included in our returns policy. You can return online orders for refund or exchange in any of our retail locations.
  • For purchases made using a combination of card and gift card, the refund will be applied to the gift card first.
  • Separate orders cannot be returned together - this will only cause delays in processing your return.

ROI - Parcel Connect Returns

Covid-19 Update: Please note that due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience!

To return using Parcel Connect, you'll need to print your own returns label:

  • Head to the Gym+Coffee page on Parcel Connect

  • Enter your order number plus required personal details (name, email, phone number)

  • Select the Parcel Connect location you would like to drop your return to

  • Confirm the store location details

  • Complete the process by accepting the Ts&Cs and print your label!

  • Place your items for return in a secure parcel, affix the Parcel Connect label and drop it off at your chosen location!

ORDERS

I'd like to amend an order?

Once you’ve placed your order we’re unable to make any changes including:

    • Delivery or billing address
    • Adding additional items to your order
    • Changes to size or item ordered
    • Once an order is handed over to the courier we are unable to cancel the order.
    • We are unable to combine orders once they have been made

The item(s) will be shipped out to you and if you’re not happy with them once you’ve received or, you’ve changed your mind, you can follow our Returns Process here. Please note that your return isn't processed until we receiveconfirmation form our distribution centre that your order has been cancelled, please be patient.

Incomplete addresses (e.g. those without a correct Eir, Postal or Zip Code may be returned to us.

If there are any mistakes on your order please email our customer service team right away at hello@gympluscoffee.com and they will do their best to help.

How do I track my order?

You will receive shipping and tracking information via email as soon as your order has been dispatched.

We use a bank of trusted shipping and delivery partners to get our products to you quickly + with quality service.

The partner used may change depending on your location, but all our parcels are shipped using a tracked courier service.

Please check your shipping confirmation email for your unique tracking number. Keep in mind that it can take up to 72 hours for your information to show in the tracking system and at the moment, due to Covid-19 delays, shipping confirmation can take up to 7 business days to be emailed to you.

PRODUCT INFORMATION

Size Guide

There are detailed size guides on all of our Product Pages that can help with individual products. Check out our core product size guide here.

My Item is Out Of Stock

We’re a small business and that means our ability to manufacture at volume can sometimes be limited, resulting in items selling out quite quickly!

If the item you want is out of stock, let us know by adding your email address to the out of stock list on the product page (see screenshot below) and you’ll be the first to know when it’s back!

 

Gym+Coffee Out Of Stock Sign Up Instructions

Gift Cards

Gift Cards can be purchased online or in any of our retail stores and are available in denominations of €10 (other currencies also available).

All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products!

We also accept One4All vouchers however due to One4All regulations, only €50 can be processed online at one time.

If you have a One4All voucher greater than a €50 value and you want to use it to purchase Gym+Coffee products, we suggest purchasing G+C Gift Card with your One4All voucher, and then using our Gift Cards online! It's a bit convoluted, but it works!

Don't forget you can contact us at hello@gympluscoffee.com if you have any questions

Sustainable Apparel

We are proud to produce a range of up to 100% recycled apparel, reusable accessories and we are committed to 30% of our athleisure range being sustainable and/or made from recycled materials by the end of this year.

Learn more about sustainability at Gym+Coffee  here, and check out our sustainable collection,  here.

GENERAL INFORMATION

Contact Us

If you need to get in touch with our customer service team you can email us at hello@gympluscoffee.com or fill out the form Here and we will get back to you as soon as possible!

Please include your order number/details in your email.
If you are emailing about a faulty item, please include your order number and photos of the product.
If you are contacting us about a returned item, please include your order number and returns tracking details.
Remember that our current delivery time frame is 5-14 working days and you can track your order in your dispatch email!

CLUB GEAR+BULK ORDERING

Bulk Ordering for clubs, crews + coroporates

If you have a crew, club or corporate and you'd like to get your hands on some Gym+Coffee gear with a bit of a bulk discount, you're in the right place. 

All you need to do to start the process of getting kitted out is to fill in this form, and we'll be in touch with more info!!

We have an approximate 6-week lead-time for all Club Gear orders. That said, we'll work as hard as possible to get your order to you super-quick and we'll keep you updated along the way.

At the moment, we're unable to send samples but you can take a look at our Club Gear Gallery, here.

 

PRIVACY+SECURITY

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Europe

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