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Our customer service team is available;Monday - FRIDAY - 9am-5:30pm GMT
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FAQ
Where Do You Ship To ?
We currently have dedicated online stores for Europe, the United Kingdom, the US + Canada, and Australia + New Zealand.
We are shipping to the rest of the world via our US site, however minimum purchase thresholds apply. Check below for shipping costs to your country!
Rates+Timelines
Republic of Ireland
3-6 Working Days Delivery Time
Standard Shipping €4.95
Free Standard Shipping on all orders over €99
Order Tracking
We use a bank of trusted shipping and delivery partners to get our products to you quickly & with quality service.
The partner used may change depending on your location, but all our parcels are shipped using a tracked courier service.
Although orders are processed immediately, they are not dispatched straight away. It may take a day or two. As soon as your order has been dispatched, you will then receive shipping and tracking information via email.
Please also keep in mind that although orders are in transit, it can still take a few days for order information to show in the tracking system. Rest assured that it’s nothing to worry about though. It is just how some carriers work.
Sent the Wrong Item
In the unlikely event you have received the wrong item, or an item in a size different to what you ordered, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:
Order number
Confirmation of the size you received
A photograph of the tag of the item you have received in error
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away. They’ll also talk you through returning the incorrect item back to us.
Missing an Item
Sometimes, orders are split and parts of it are dispatched separately. When that happens, the additional item(s) are normally just a day or two behind.
In the unlikely event that hasn’t happened and you are missing an item from your order, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:
- Order number
- Name of the missing item
- Name of the item you received in its place (if applicable)
- A photograph of the item you have received in error, including the branded logo (if applicable)
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away
Delays- What To Do
For confirmation about expected delivery timeframes for your region, please consult our ‘Shipping Rate & Timeline’ section above.
Our logistics team track the progress of all deliveries, so if ever something is delayed, steps are usually already underway to resolve the issue asap.
If your expected delivery window has passed, your order is still not with you and you haven’t had an update from us, please contact our customer service team via email at hello@gympluscoffee.comor fill out an online contact form here. We will get back to you as soon as possible!
RETURNS POLICY
Online Returns:
We understand that sometimes what you receive isn’t quite what you expected. No worries, our return process is hassle-free. Here’s what you need to know:
- Return Period: You have 28 days from the delivery date for non-sale items and 14 days for sale items to initiate a return.
- Return Channels: You can return your items online through our return portal or in-store at any of our locations, except Gym+Coffee Kildare Village.
- Exchanges: Exchanges are only available in-store. Simply visit any of our stores with the item you wish to exchange.
- Condition: Please ensure that the merchandise is unworn, unwashed, with original hangtags attached, and in its original packaging. All returns are subject to inspection.
- Refunds: Refunds will be issued to the original form of payment or in accordance with applicable local laws.
- All refunds processed online will incur a nominal €3 processing fee. However, in-store refunds remain free of charge.
- Clearance Items: Clearance items are subject to a no-refund policy, this does not affect your statutory rights.
In-Store Returns:
For purchases made in-store, here's what you need to know:
- Kildare Village store can only process returns for items purchased at that location. Items purchased in other store locations cannot be returned in Kildare Village.
- Return Period: You have 14 days from the initial in store purchase date to return or exchange your item purchased in store.
- Clearance Items: Clearance items are subject to a no-refund policy, this does not affect your statutory rights.
- Sale Items: sale items purchased instore are exchange only, no refund.
- Exchanges: In-store purchases can be exchanged in-store only, within 28 days of the delivery date for online purchases and 28 days from in store purchase.
- Condition: Just like online returns, the merchandise must be unworn, unwashed, with original hangtags attached, and accompanied by proof of payment. All products are subject to inspection.
- All refunds processed online will incur a nominal €3 processing fee. However, in-store refunds remain free of charge.
RETURN PROCEDURE HOW TO:
Returning your item is easy. Here's a step-by-step guide:
VISIT OUR RETURN PORTAL AT RETURNS.GYMPLUSCOFFEE.COM.
- Enter your order number and email address.
- Select the item(s) you want to return and provide a reason from the dropdown list.
- Once confirmed, you’ll receive a returns tracking label with our address that you can print off.
- Find the nearest drop-off point and return your item.
- Don’t forget to keep your returns receipt with the tracking number for reference.
- All refunds processed online will incur a nominal €3 processing fee. However, in-store refunds remain free of charge.
Order Amendment & Cancellation Policy:
Once your order is placed, we are unable to make any changes, including address modifications, adding items, or canceling orders. Please ensure all details are accurate before completing your purchase.
Additional Information:
- Incomplete addresses without correct Eir, Postal, or Zip Codes may result in returns to our warehouse. Refunds will be issued upon receipt.
- Returns are handled on a case-by-case basis, subject to Gym+Coffee’s discretion.
- In the case of split payments (such as half gift card, half bank card) the refund will first go to the gift card used and any remaining amount will go to the bank card.
If you have any questions or need further assistance, check out our self-service return options above or contact us directly. Your satisfaction is our priority.
Thank you for choosing Gym+Coffee. We appreciate your business!
Accepted Payments
We currently accept payment through American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Paypal, Shop Pay and Visa
Learn more about flexible payment options
https://gympluscoffee.com/pages/klarna-faq
Gift Cards
G+C Gift Cards can be purchased online or in any of our retail stores and are available in denominations of €10 (other currencies also available).
All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products!
Refunds on orders using gift cards will automatically be returned to the gift card used. In the case of a split payment, between gift card and bank card, the refund will first go to the gift card and any remaining amount will then go to the bank card used. We are unable to change the card the refund is issued to.
One4all- We also accept One4All vouchers however due to One4All regulations, only €50 can be processed online at one time.
If you have a One4All voucher greater than a €50 value and you want to use it to purchase Gym+Coffee products, we suggest purchasing G+C Gift Card with your One4All voucher, and then using our Gift Cards online!
It's a bit convoluted, but it works!
Don't forget you can contact us at hello@gympluscoffee.com if you have any questions
Student Discount
We offer a 10% student discount at Gym+Coffee.
For instant access to this discount, simply register and verify your student status with Student Beans. It's free and it only takes a moment!
You can do so here:
https://gympluscoffee.com/pages/student-discount
PROMO CODES
How do I use a promotion code?
You can use a promotional code by entering it into the promotion code box. These are in the checkout.
They are labelled a little differently depending how you are accessing the site:
App: it can be entered in the ‘Apply a discount’ section
Desktop & Mobile (logged out): it can be entered in the ‘Gift card or discount code’ section
Mobile (logged in): it can be entered in the ‘Add a discount code or gift card’ section
My promotion code isn’t working. What do I do?
Each promotional code is set up with specific terms and conditions, plus there are a few aspects that people can easily make mistakes with. The most common ones are listed below now:
Promotional codes are set up with a specific expiry date
Promotional codes can not be used on items that are already discounted
Our promo codes are not case sensitive, but spaces in the wrong place mess them right up!
Make sure to double check the promo code’s spelling
If you have checked everything and it still isn’t working, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here We will get back to you as soon as possible!
I forgot to apply my promotional code. What can be done about this?
Unfortunately, this is a good and bad news situation! The bad news is that we can’t cancel or amend orders in any way, so we unfortunately won’t be able to retrospectively apply a discount for you.
The good news is that your promotional code will still be valid and can be used to purchase other cool G+C merch at a later date.
How Do I Create An Online Account?
To create an account, click the ‘Log In’ button or icon. It’s usually located in the top right corner of our site.
On the page that loads, click ‘Create Account’. From there, just follow the on-screen instructions.
Once done, in your Gym+Coffee account, you can save your preferred methods of payment, delivery address, wish lists and more.
Click here to create a new account now.
Do I Need To Create An Account?
No, you’re still able to complete a purchase as a guest.
Without an account though, it does mean we won’t be able to notify you when your favourite items are back in stock, plus you’ll miss out on a bespoke shopping experience tailored around your preferences.
Not to mention how you can also securely save your addresses, payment options and wish lists for quicker checkouts in the future. It also includes each customers past order history.
Lost Account Info
If you are unsure whether or not you have already registered an account with us, you should try to log in to the site.
If that doesn’t work, try to reset your password. If you still have no joy, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here. We will get back to you as soon as possible!
Account Password Reset Process
To reset your password, you must be logged out of your account.
Go to the login page, by clicking the LOG IN button.
When the page loads, click on the ‘forgot your password’ button.
Once you do, a ‘Reset your password’ screen will load. Fill in the email address associated with the account, click ‘Submit’ and a reset password link will be sent to you.
From there, just follow the on-screen prompts in the email that you get sent, to update the password.
How Do I Unsubscribe
It is not possible to unsubscribe from email notifications on the site itself.
To do so, go to the footer (bottom) of any email sent from us. On the second last line of every marketing email, you’ll see the below:
No longer want to receive these emails? Unsubscribe
Click the ‘unsubscribe’ button. Then on the screen that loads, make sure your email address is correct, then, click ‘unsubscribe’ once more