Returns Policy

Covid-19 Update: Please note that due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience!

If you're making a return, here are a few things you should know:

For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 14 days from your date of purchase.

Any returns should be shipped back to us using our Parcel Connect Process or with a GLS slip if you're in the ROI. Global returns details are here

If you received a GLS Return Slip in your parcel, please follow our GLS instructions.

If there’s no GLS Returns Slip please use our Parcel Connect instructions.

When making a return, keep in mind the following:

  • Products must be returned within 14 days of receiving your order
  • Please keep a photo of your order for return before handing over at the depot for your records
  • Products must be unworn, unused and unwashed with all tags attached
  • Socks can only be returned if they are sealed and in their original packaging
  • Refunds can only be made onto the original payment method used
  • Exchanges are not included in our returns policy
  • For purchases made using a combination of card and gift card, the refund will be applied to the gift card first
  • Separate orders cannot be returned together - this will only cause delays in processing your return.

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